What does the error 'Sorry, we were unable to match the VRM' mean?

There are several reasons why a VRM is unable to return a match or returns an incorrect vehicle (CAP ID). The process used to create the link between the two, involves a number of parties and with our current match rate of 95%. We are always interested in examples where a correct match is not returned as this allows us to continue working to an even greater match rate. In the meantime you can obtain a valuation for your vehicle by using the manual lookup method, which allows you to select your vehicle by selecting the manufacturer, model, derivative and date of registration.